Versepond

Account Deletion & Your Data

Effective date: 2026-07-21 · Last updated: 2026-09-15

This page explains how to delete your Versepond account and request a copy of your data. It applies across all Versepond products tied to your one account. (A quick-access version lives at versepond.com/delete-account — the account/data-deletion link we provide on the Google Play Store.)

1. How to delete your account

You can request deletion in either of these ways:

  • In the app or your account page: sign in and use Account → Delete Account.
  • By email: contact support@versepond.com (or call/WhatsApp +254 118 701280) from the email on your account, with the subject “Delete my Versepond account”.

2. What gets deleted

When your deletion request is processed, we delete or anonymize:

  • your Versepond account and profile (email, sign-in identifiers, internal user ID);
  • your entitlement/subscription records held against your account;
  • your library stored with us: favourites, collections, and the backups of your history (recently played, most played, recently viewed, reading history, bookmarks, search history);
  • the shared copies of your collections: their links stop working;
  • your Song Logic NZK import records: what was brought over, when, and from which account. Deleting your Versepond account does not delete anything in the Song Logic NZK app itself; that app has its own account and its own deletion page;
  • your comments on hymns — the text is erased and the display name replaced at once, for every comment you posted; a minimal moderation record (that a comment existed and any enforcement action taken) may be kept for up to 12 months to prevent abuse, then deleted;
  • your support conversations with us — the messages in each conversation, and the contact details attached to them. Conversations about billing or payments are an exception: see §3.

Purchase and transaction records held by Google Play for purchases made through the Play Store are governed by Google’s own policies and are not ours to delete.

3. What we may retain — and why deletion is not always instant or total

Deleting your account does not, on its own, erase every record that mentions you, and we cannot offer that. Some records we are legally obliged to keep for a set period, and that obligation overrides a deletion request until the period expires. This is normal and it applies to every business that takes payments.

We may retain limited data where required for legal, tax, accounting, fraud-prevention or dispute-resolution purposes, for no longer than the applicable law requires, after which it is deleted:

  • Billing and transaction records — payment attempts, transaction identifiers, amounts, dates and the rail used (e.g. mobile-money references). Kept for tax and accounting purposes and to resolve chargebacks or payment disputes.
  • Support conversations about billing or payments — the conversation is the record of what was charged, what was said, and what was agreed, so it is kept as part of the transaction record above. We anonymize it first: your email address and name are removed from it, leaving the account reference needed to match it to the transaction.
  • Records needed for an open dispute, claim, or investigation — kept until it is resolved, and for as long afterwards as the law allows us to be required to produce it.
  • Fraud and abuse signals — the minimum needed to prevent repeat abuse.

Retained records are held only for those purposes. They are not used to market to you, they are not used to rebuild your account, and access is restricted. Where a record no longer needs to identify you, we anonymize it rather than keep it linked to you.

If you want to know what is being retained about you and for how long, contact support@versepond.com and we will tell you.

4. Timeline and how the request is handled

  • In the app or your account page. Using Account → Delete Account signs the request immediately: your account, profile, entitlements, library, shared collection copies, import records and support conversations are removed at once. Anything covered by §3 remains until its retention period ends.
  • By email or phone. We verify that the request comes from the account holder before we act — this protects you from someone else deleting your account. Our support team then completes the deletion and confirms it to you, within 30 days of verifying you. If we need longer for a lawful reason, we will tell you why and when.
  • Backups. Copies in our routine backups are purged on the standard backup-rotation cycle after deletion, rather than at the moment you ask.

You do not need to give a reason, and we will not ask you to justify the request.

5. Export a copy of your data

To request a copy of your personal data, contact support@versepond.com. We will verify your identity and provide your data in a portable format, subject to applicable law.

6. Contact

Versepond Digital — support@versepond.com · +254 118 701280.